One of the things we appreciate most at SanMac is the relationship between Quality Assurance and the Operations team—and how well the two departments truly work together.
Quality isn’t something that just gets “checked in” at the end of a process. It’s built into it. And that only happens when QA and Operations are aligned, communicating, and working toward the same goal.
What makes our QA team especially effective is their background. Every member of the team started on the production floor—running machines, troubleshooting issues, and learning the details of brushmaking firsthand. They understand the process not just in theory, but from experience.
That shows up every day.
It shows up in how they approach problem-solving—practical, informed, and grounded in reality.
It shows up in how they communicate with operators—peer-to-peer, with credibility and mutual respect.
And it shows up in how quickly we can move from identifying an issue to actually fixing it.
There’s no “us vs. them” mentality. No disconnect between what’s expected and what’s possible. Just a shared understanding of the work, and a shared commitment to getting it right.
When QA and Operations operate as one team, quality stops being a checkpoint—and becomes part of the culture.
Proud of the team we’ve built.
A special thank you to Kennedy, Josh, and Jackie for their dependability (and smiles) day after day.
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Proud to see Sanderson MacLeod featured in a recent BusinessWest article highlighting our commitment to growing talent locally through our TWIST program.
Our co-op program, Technical Work Instruction and Skills Training or TWIST, partners with Pathfinder Regional Tech High, giving students hands-on experience, mentorship, and real-world exposure to modern manufacturing.
As CEO Mark N. Borsari shared:
“We have a unique opportunity to be producing here in Palmer… if we’re making three to four impacts a year over time, that’s an incredibly meaningful reinvestment back into the community.”
As this year’s program wraps up, we’re already preparing for the next cohort — with big shoes to fill.
Take a minute to read the full article to learn more.
https://businesswest.com/blog/businesses-of-all-kinds-thrive-in-palmer/
At Sanderson MacLeod, continuous improvement is driven by the people closest to the work. That’s why recognition from the Greater Boston Manufacturing Partnership means so much to our team. In this video, we proudly celebrate Francisco Santos, recipient of the 2025 GBMP Silver Toaster Award. This honor recognizes outstanding frontline employees who demonstrate exceptional Lean thinking, problem solving, and commitment to operational excellence. Francisco’s achievement reflects the culture we work to build every day — empowering employees to lead improvement, challenge the status quo, and deliver real value to our customers. Join us in congratulating Francisco and celebrating the power of Lean when it’s driven by dedicated people on the shop floor. #LeanManufacturing #ContinuousImprovement #OperationalExcellence #Manufacturing #TeamRecognition